John Lewis is back in fashion as it tops the customer service rankings
John Lewis has leapfrogged M&S at the top of the customer service rankings.
If you beloved this short article and you would like to acquire much more info pertaining to JetBlack kindly check out our own page. In another sign that boss Jason Tarry's turnaround plan is gaining momentum, limo rental new york city the department store took top spot in a survey of 60,000 shoppers by the Institute of Customer Service (ICS).
John Lewis scored 86.7 out of 100 while M&S scored 85.6 for its food offering and 85.4 for its fashion and homeware.
That put it back above M&S, which had taken the top spot in the ICS's biannual UK Customer Satisfaction Index in January.
John Lewis has seen better fortunes since the return of its century-old ‘never knowingly undersold' price pledge.
Bosses are also investing in its 36 stores to appeal to Gen Z shoppers.
Customer service: John Lewis took top spot in a survey of 60,000 shoppers scoring 86.7 out of 100 while M&S scored 85.6 for its food offering and 85.4 for its fashion and homeware
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